Job DescriptionHiring: Team Leader – E-commerce Seller Support | Pune
nWe are hiring an experienced Team Leader – E-commerce Seller Support to lead an international marketplace support team.
nLocation: Pune
nShift: Rotational / Night Shift
nKey Responsibilities
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- Lead and mentor a team of 15–20 Seller Support Associates.n
- Drive team performance on KPIs including CSAT, AHT, FCR, Quality, and SLA.n
- Handle merchant/customer escalations and ensure timely resolution.n
- Coach team members, conduct performance reviews, and drive process improvements.n
- Collaborate with QA, WFM, and Operations to achieve business goals.n

nEligibility
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- Minimum 3 years of overall experience in Seller Support, Customer Support, E-commerce, or Marketplace Operations.n
- Minimum 2 years of experience as a Team Leader in an International BPO.n
- Hands-on experience in Seller Central, Marketplace Operations, Merchant Support, or E-commerce processes is preferred.n
- Solid leadership, communication, and analytical skills.n
- Proficient in MS Excel and willing to work in rotational/night shifts.n

nInterested candidates can share their updated resume or apply now

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