Job DescriptionRole Overview
nThe Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, robust client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and / or leads standalone module deployments.
nKey Responsibilities
n
- n
- Support delivery of technology implementations across client accountsn
- Own workstreams within larger programs, ensuring delivery against scope and timelinesn
- Track progress and manage dependencies, risks, and issuesn
- Act as day-to-day client contact for implementation topicsn
- Translate technical updates into clear business communicationn
- Manage smaller accounts or support enterprise engagementsn




- Maintain documentation and ensure alignment between client expectations and deliveryn
- Translate customer requirements into product requirementsn
- Work closely with the integration teamn
- Support training team if required to train customers on platformn

nProfile & Experience
n
- n
- 5+ years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.n
- 2 + years of experience in customer facing roles.n
- Exposure to UAT processes is preferablen
- Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.n

nKPIs & Success Metrics
n
- n
- Onboarding completion raten
- Feature utilisationn
- Time-to-value achievementn
- Contribution to client satisfactionn

📌 Product Success Manager (Vasanthanagar)
🏢 Publicis Production
📍 Vasanthanagar