Job DescriptionJio is inviting application for the role Customer Service Manager
nRequirement
nExperience : 05-12 years
nEducation: Any Graduation (MBA preferred)
nJob Description
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- Manage end-to-end customer relationships, ensuring exceptional service delivery and SLA compliance.n
- Act as the primary point of contact for customer queries, escalations, service requests, and issue resolution.n
- Coordinate with Key Account Managers (KAMs) and cross-functional teams for service provisioning, activations, account changes, and customer satisfaction.n
- Conduct regular customer visits, service reviews, and provide MIS/service reports while driving customer engagement initiatives.n
- Resolve billing, network, and service-related issues, including reconciliation and complaint management.n
- Drive invoice submission, payment collections, dispute resolution,
and ensure timely follow-up on outstanding receivables.n
- Monitor collection performance, track payment commitments (PTPs), waivers, TDS postings, and raise timely alerts on risks or delays.n
- Ensure compliance with organizational policies, legal regulations, and maintain high standards of customer experience and operational excellence.n