- Training Lead will manage & deliver training programs to enhance employee skills & knowledge.
- Effectively manage team of trainers and up-skill them on Training skills, sales and help new RMs to scale up quality scores & focus on relationship and transactional Net Promoter Score (R-NPS/T-NPS)
- Plan and facilitate current hire, refresher training and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Evaluate Training effectiveness, gather feedback & recommend improvement programs.
- Provide feedback on OJT/Coaching / Feedback.
- Monitor calls on functional and behavioral parameters.
- Maintain accurate training records, track trainer performance & and ensure compliance
Candidate Profile
- Minimum education – Graduate or Post Graduate
- Should be a Trainer or Team Leader with 3-5 Years preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in VRM/Retail Liabilities/Credit Card
- Must have excellent presentation and communication skills.
- Having a team handling experience would be desirable
📌 Team Member-Training-CEC-HO & SUPPORT-Training (Thane)
🏢 Recognized
📍 Thane
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.