Inspirational, cutting-edge and entrepreneurial - this is how we describe
our empowered teams. Combine your passion with purpose and join a culture that
is thriving in the face of change.

National in scope and local in focus, MNP is
one of Canada’s largest professional service firms providing client-focused
accounting, consulting, tax, and digital services to clients. Founded in 1958,
MNP today is a CAD 2 billion+ organization with 9600+ employees and 154 offices
across Canada. MNP prides itself on being an ‘advisor’ to its clients
(individuals, businesses, and organizations), focusing on their success by
delivering personalized strategies and solutions that help clients reach their
full potential — wherever business takes them.

MNP set up MNP SPARK its GCC in Bangalore in
May 2025 with a focus on enabling the firm to drive growth, efficiency, customer
delight and innovation, by leveraging high quality talent in India. MNP Spark
is like any other MNP region/office - front facing, client focused but working
with all MNP regions in Canada to deliver services.

Make an impact with our Digital Solutions team as a D365 Customer
Engagement Sales Solution Architect. You will be
responsible for the design and implementation of solutions
using D365 Sales Model App. Knowledge of Customer Insight
(Marketing) and Services is an asset. This role requires a
deep functional and technical understanding
of D365 Sales, processes, data analysis, and the ability to
develop and integrate solutions that
enhance sales user experience, operational efficiency and
drive digital transformation.

Responsibilities

· Analyze business requirements and design solutions
that leverage D365 Sales capabilities.

· Engage with clients early to provide demos,
evaluate needs, and create implementation estimates, participating in
responses to RFPs and RFQs as needed.

· Work closely with clients to understand and adjust
Sales Methodology through gathering
requirements, determine expectations,
and finalize deliverables.

· Act as a trusted advisor to clients, offering




insights and recommendations to optimize their use of D365 Sales and
Customer Insights.

· Create detailed documentation of the solution
design and configuration at an Architectural level.

· Configure and customize D365 Sales
and Customer Insight applications to meet specific business
needs.

· Configure Data verse, Power Platform solutions, and
integrate with CRM (Sales/Service) or external systems.

· Provide on-site
support (when required) and assistance throughout the
delivery and go-live phases of the project.

· Design and sometime deliver end-user training
to clients and colleagues.

· Collaborate with cross-functional teams, including
developers, analysts, and other consultants.

· Demonstrate excellent communication skills, both
written and verbal, to effectively convey complex concepts to clients and team
members.

· Provide leadership and mentorship to junior
consultants, defining project standards, and conducting code reviews.

· Ensure quality project delivery and manage project
timelines effectively.

· Knowledge and experience
with Microsoft Copilot for Sales & Customer
Insight (AI) is an asset.

· Knowledge and experience with custom built
Copilots (AI) using Copilot Studio or Azure Foundry
(Studio) is also an asset.

· Identify assignment conflicts or issues and
communicate to engagement partner.

· Develop a thorough understanding of MNP’s services,
businesses, and industry.

· Raise awareness of MNP through discussions at
community events, including client and company-sponsored functions.

· Network in the local business community and
consider business development opportunities.

· Contribute to the development of new




ideas and approaches to improve work processes.

· Promote regular attendance, balanced lifestyle, and
high standard of team wellness.

Requirements

Skills

· Extensive experience with Microsoft Dynamics
365 Sales and related modules such as Customer
Insights and Customer Service.

· Proficiency in configuring and customizing
D365 Customer Engagement applications.

· Knowledge and understanding of Sales methodologies
is required.

· Strong understanding of data integration and
migration processes.

· Proven ability to gather and document functional
requirements and perform gap/fit analysis.

· Excellent foundational consulting skills, including
analytical know-how, problem-solving, and team participation.

· Experience in delivering software solutions and
functional configuration.

· Ability to lead solution design decisions and
create comprehensive solution documentation.

· Awareness of scope management and change control
processes.

· Strong written and verbal communication
skills.

· Experience in delivering end-user training and
creating training materials.

· Ability to present complex solutions to
stakeholders in a clear and concise manner.

· Relevant certifications in Microsoft Dynamics 365
or related Sales and Customer Engagement are highly desirable.

· A degree in a related field such as Computer
Science, Information Technology, Business Administration, or similar.

· 10+ years of experience
implementing CRM Model Apps in the private or public sector.

· 3 years of experience
implementing Microsoft Sales and Customer Insight.

· Deep knowledge in Software Product Development
processes and design, including Waterfall, Agile, and Hybrid.

· A good understanding of Microsoft Co-Pilot and
Artificial Intelligence is a plus.

· Proven experience in complex integration of
multiple systems.

Educational
Qualifications

· Bachelor's in Computer Science, Information Technology, Business
Administration, or a related field.

📌 Solution Architect,Customer Engagement Sales (Bengaluru)
🏢 Recognized
📍 Bengaluru