Description

JD – CEC Trainer Lead

- Exceptional interpersonal and communication skills

- Plans and facilitates new hire training, refresher trainings and compliance based functional training to recent and existing officers /employees.

- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training

- Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process.

- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.

- Monitor calls on functional and behavioral parameters.

- Has handled Nesting & OJT batches

- Excellent coaching and mentoring techniques

- Is able to identify Training needs based on call evaluation/ gap in product and process understanding

Candidate Profile

- Minimum education – Graduate/Undergraduate with minimum of 3years experience

- Should be a Trainer with 3-5 Years in Training preferably with BFSI experience

- Must have excellent presentation and communication skills

- Having a team handling experience would be desirable

📌 Sky - Team Member - Training-HO & SUPPORT-Training (Thane)
🏢 Recognized
📍 Thane