Job DescriptionWork mode: Work from office
nJoining: Immediate
nLocation: Pune, Maharashtra
nTimings: 5 PM to 3 AM IST — 5 Days Working
nAtica Global
nAtica is a leading, tech-first remote sales & revenue management company for hotels and hotel operators in the US, enabled by a unified tech-led solution. We're a startup, backed by some of the top investors in the country including Titan Capital and DIBS.
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nKey Responsibilities
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- Task Oversight: Ensure the team's daily work RFP responses, PMS entries, CRM updates, and report generation is completed accurately and within the expected turnaround time (TAT)n
- Quality Control: Spot-check completed work daily to catch errors before they reach hotels or the sales team, and fix the underlying process when the same mistake keeps recurringn
- SOP Ownership: Maintain and update the standard operating procedure for each task type, and make sure every associate and team lead is working to the same standardn
- Performance Tracking:



Monitor accuracy and TAT numbers daily at the individual and team level; keep error rates low and turnaround consistently within targetn
- Monthly Scoring: Run the monthly performance/variable-pay scoring process end to end pull the data, validate it, and confirm final numbers with Finance on timen
- Team Leadership: Manage and coach team leads, set daily task priorities, and redistribute work when volumes spike or someone's on leaven
- Issue Resolution: Be the first point of contact when something goes wrong a wrong entry, a missed deadline trace the root cause, get it corrected, and prevent it from repeatingn
- Tool & Process Improvement: Improve how the team uses CRM, reporting platforms (e.g. Metabase), and internal tools (e.g. Appsmith) to work faster and with fewer errorsn
- Cross-Functional Coordination: Work with the Sales team to keep RFP requirements explicit and make sure PMS/CRM data stays consistent with what's been committed to hotels and clientsn
- Team Development

📌 Operations Manager (Pune)
🏢 Atica Global
📍 Pune