Job DescriptionJob Title: Virtual Medical Assistant (VMA)
nLocation: Office (Mohali) / 5 Days (Night Shift)
nAbout the Role:
nWe are looking for a dependable and detail-oriented Virtual Medical Assistant (VMA) to join our healthcare team. The ideal candidate will manage patient communications, maintain accurate electronic health records (EHR), coordinate prior authorizations, and provide day-to-day administrative support to providers. This role plays a key part in ensuring smooth operations and exceptional patient service.
nKey Responsibilities:
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- Serve as the primary point of contact for patient calls regarding appointments, medications, lab results, and general inquiries.n
- Maintain and update patient records in the EHR system with accuracy and confidentiality.n
- Coordinate prescription refills and manage prior authorizations for medications, treatments, and procedures.n
- Support physicians and nurses with documentation, scheduling, and coordination with home health and DME services.n
- Ensure compliance with HIPAA and organizational policies.n
- Provide patient education and assist with understanding treatment plans and insurance coverage.n
nQualifications:
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- Education: Associate degree or certification in medical assisting.n
- Experience: 1–2 years in a medical administrative or assistant role (virtual experience preferred). Hands-on experience with EHR systems (EPIC, Cerner, AthenaHealth, ECW) and prior authorization processes highly desirable.n
nSkills:
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- Excellent verbal and written communicationn
- Strong organizational and multitasking abilitiesn
- Proficiency with Microsoft Office and Google Workspacen
- Problem-solving and time management skillsn
- Attributes: Compassionate, proactive, and able to work independently in a fast-paced setting.n