Description

Role Overview

Zensar is seeking an experienced SAP FICO Consultant to support AMS engagements for global clients. The role focuses on L2/L3 production support, incident and problem management, minor enhancements, and continuous improvement in a SLA‑driven, ITIL‑based support environment.

Responsibilities

Key Responsibilities

AMS Support & Incident Management

- Provide L2/L3 production support for SAP FI and CO modules
- Resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Proactively reduce recurring finance‑related incidents

Enhancements & Change Requests

- Handle minor enhancements and configuration changes in FI/CO
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing

Business & Client Interaction

- Act as functional SPOC for FICO AMS support
- Interact with finance users across US / EU / APAC regions
- Participate in AMS governance calls, SLA reviews, and status reporting

Testing & Documentation

- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities

Integration Support

- Handle FICO integration issues with:




- MM (GR/IR, vendor accounting)
- SD (billing, revenue posting, credit management)
- Asset Accounting & Controlling objects

Qualifications

Required Skills

SAP FI

- GL, AP, AR
- Asset Accounting
- Bank Accounting & Payment programs
- Month‑end and Year‑end closing activities

SAP CO

- Cost Center Accounting
- Internal Orders
- Basic exposure to COPA
- Cost allocations and settlements

AMS / Support

- 2-4+ years of AMS / production support experience
- Strong knowledge of ITIL processes, SLAs, incident & problem management
- Experience with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

- Exposure to S/4HANA Finance support
- Experience handling audit, compliance, and SOX‑related issues
- Client‑facing coordination & governance exposure
- SAP FI or CO certification (positive to have)

Soft Skills

- Strong analytical and troubleshooting abilities
- Confident client & stakeholder communication
- Ability to work under pressure in AMS environments
- Excellent documentation and reporting discipline

Key Deliverables (Zensar Expectations)

- ≥95% SLA & KPI adherence
- Reduction in recurring finance incidents
- High CSAT (Customer Satisfaction Score)
- Audit‑ready documentation and compliance

📌 SAP AMS FICO Consultant - Hyderabad (Madhavaram)
🏢 Recognized
📍 Madhavaram