Job DescriptionDear Candidate,
nPlease find the below Job Description.
nRole: Technical Support(International Voice Process)
nLocation: Ambit IT Park, Ambattur, Chennai
nShift Details - Night Shift (primarily US shift timings)
nSalary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)
nPrimary Responsibilities Include:
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- Respond promptly, courteously, and knowledgeably to technical support inquiriesn
- Provide top-tier support to all customers with a goal of first call resolutionn
- Educate customers on system installation/use, and assist in troubleshootingn
- Utilize prior customer support experience to enable customer success and happinessn
- Use problem-solving skills to solve customer issues and address concernsn
- Outbound calls to current customers to address issues, when neededn

nSkillset
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- 1+year experience in Technical Support or Customer Support Environmentn
- Proven success in a phone-based customer service or call center positionn
- Ability to understand and determine root causes to customer issuesn
- Comfortable with technology and ability to provide technical assistance for consumer electronicsn
- Strong work ethic and the drive to contribute to company goalsn
- Explicit and effective phone communication skills to ensure all customer issues are resolvedn
- Ability to work independently and in a team settingn
- Ability to prioritize in a fast-paced environment and excellent time management skillsn
- Positive, can-do attitude and eager for continuous improvementn
- Strong commitment to customer happiness and satisfactionn

📌 Technical Support Representative (Chennai)
🏢 Movate
📍 Chennai