Key Responsibilities:

- Provide excellent customer service to all clients, ensuring their needs are met and their expectations are exceeded.

- Act as a point of contact for customers, addressing any inquiries or concerns they may have.

- Build and maintain strong relationships with customers to promote loyalty and retention

- Identify and pursue opportunities to cross-sell and upsell bank products and services to customers.

- Conduct financial transactions accurately and efficiently, adhering to bank policies and procedures

- Collaborate with other team members to achieve branch targets and goals

- Stay updated on industry trends and changes in banking regulations to provide accurate and up-to-date information to customers.





- Maintain a clean and organized work environment to ensure a positive customer experience

Requirements

- Bachelor's degree in Business, Finance, or a related field

- Minimum of 2 years of experience in retail banking or customer service

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast-paced setting

- Knowledge of banking products and services

- Proficiency in MS Office and banking software

- Excellent problem-solving and decision-making abilities

- Customer-centric mindset and a passion for providing exceptional service

📌 Banker-Customer Experience/ Pipeline (Jalandhar)
🏢 Important Group
📍 Jalandhar