Job DescriptionRole Overview
nThe Associate – Customer Service Advisor (Blended Process) will be responsible for delivering high-quality customer support across voice and non-voice channels. The role involves managing customer interactions efficiently while ensuring adherence to service standards, compliance guidelines, and performance benchmarks.
nKey Responsibilities
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- Handle customer inquiries via inbound/outbound calls, emails, letters, chat, and other communication platforms.n
- Manage both voice and non-voice tasks to ensure seamless customer support delivery.n
- Resolve customer queries, complaints, and service requests in line with company policies and defined SLAs.n
- Perform backend operational tasks such as data updates, billing adjustments, case logging, documentation, and CRM updates.n
- Maintain accurate and detailed records of all customer interactions in the CRM system.n
- Meet or exceed assigned KPIs, productivity targets, quality standards, and SLAs.n




- Participate in training sessions, refreshers, and process updates to enhance performance and knowledge.n
- Ensure strict compliance with data protection, confidentiality, and regulatory standards.n
- Adhere to roster schedules, attendance policies, and workplace discipline guidelines.n

nEducational Qualifications & Skills
nQualifications
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- Bachelor's Degree (mandatory).n

nSkills & Competencies
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- Strong verbal and written communication skills.n
- Good working knowledge of MS Office and CRM systems.n
- Ability to quickly learn new tools and processes.n
- Solid problem-solving and customer-handling skills.n
- High attention to detail and accuracy.n
- Punctual, self-motivated, and performance-driven.n
- Ability to work effectively in rotational shifts.n

📌 Associate (Ghaziabad)
🏢 Echo India
📍 Ghaziabad