Job DescriptionSenior Program Manager – COO's Office
nAbout the Role
nWe are looking for an exceptional Senior Program Manager to join the COO's Office at GIVA. This is a high-impact role that sits at the center of the company's Operations and Customer Experience agenda, partnering closely with the COO, Operations leadership, and cross-functional leaders to drive strategic initiatives, solve complex business challenges, and accelerate execution across the organization.
nThis role is ideal for someone who thrives in fast-paced environments, enjoys solving ambiguous problems, and has a solid bias for action. The successful candidate will act as a force multiplier for the COO's Office by driving critical programs from conception to execution, ensuring operational excellence, customer-centric decision-making, organizational alignment, and cost optimization.
nThis is not a coordination role—it is an ownership-driven leadership role that requires structured thinking, execution excellence, stakeholder influence, and the ability to independently drive outcomes.
nWhat You'll Do




nStrategic Programs & Business Transformation
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- Lead and execute high-impact strategic initiatives across Operations and Customer Experience.n
- Identify business improvement opportunities and translate them into actionable programs with measurable outcomes.n
- Structure ambiguous business problems and develop practical, scalable solutions.n
- Support strategic decision-making through analysis, business insights, and data-driven recommendations.n
- Drive initiatives that improve efficiency, customer satisfaction, business performance, and cost effectiveness.n

nOperations Excellence & Customer Experience
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- Partner with business leaders to identify operational bottlenecks and implement sustainable improvements.n
- Drive programs focused on enhancing customer experience across all touchpoints.n
- Establish mechanisms to monitor operational performance, customer feedback, a

📌 Senior Program Manager (Karnataka)
🏢 GIVA
📍 Karnataka