Job DescriptionJOB SUMMARY: The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac's electricity generation and power reliability equipment.
nMINIMUM QUALIFICATIONS:
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- Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etcn
- .Must be familiar with programming of different controllers such as H100, PowerZone, ComAp, Cummins ProtoNode/ PCC, CAT EMCP, Deep Sea 86XX etcn
- .Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etcn
- .Must have worked with various PQ measurement instruments such as Veris, AccuEnergy, Schneider etc and instrument transformersn
- .Must be aware of protected practices working with electrical equipmenn
- tShould be conversant with Microsoft Azure Cloud or AWS Cloun




- dShould have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Javn
- aMust be able critical thinker and have excellent time management skilln
- s4-5 years of total experiencn

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n PREFERRED QUALIFICATIONS
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- : Knowledge of SQL server and general database management concepn

nts
n ESSENTIAL DUTI
nES:
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- 90%Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link platn

nfor
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- m10%Document solutions provided in ticket management sysn
- tem.Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly bn
- asisTrain and mentor less experienced enginn

neers
n KNOWLEDGE, SKILLS AND ABILI
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- TIES:Must be a great team worker and adept to frequent changes in work prior

📌 Customer Service Engineering Representative (Pune)
🏢 Generac
📍 Pune