Job DescriptionWe are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.
nResponsibilities
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- Respond to customer inquiries via phone, email, chat, and SMSn
- Resolve delivery, shipment, and service-related issues promptlyn
- Coordinate with Operations, Dispatch, and Driver teamsn
- Track and update support tickets until resolutionn
- Escalate critical issues to the appropriate teamsn
- Maintain accurate customer records and interaction logsn
- Meet service level agreements (SLAs) and quality standardsn
- Identify opportunities to improve customer experience and processesn
nRequirements
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- 1–3 years of experience in US customer support, customer service, or call center operations is Mandatoryn
- Excellent verbal and written English communication skillsn
- Solid problem-solving and multitasking abilitiesn
- Comfortable using CRM and customer support toolsn
- Proficiency in Microsoft Office or Google Workspacen
- Willingness to work rotational shifts, including US business hoursn