12 Aug
|
STYLI
|
Bengaluru
Job DescriptionJob Title: Engineering Manager – Customer Experience & Martech (Search, Discovery, Growth) Location: Bengaluru About Styli Marketplace: Styli is a rapid-growing fashion eCommerce platform, built for the mobile-first customer. We’re transforming how young, trend-savvy customers shop online—through fast delivery, value-driven pricing, and seamless digital experiences. As we scale across markets, our Customer Experience engineering team plays a vital role in shaping high-impact, user-first journeys across discovery, purchase, and post-order touchpoints. Role Overview We are hiring an experienced Engineering Manager to lead the Customer Experience charter, with a focus on crafting intuitive, performant, and personalized experiences for our mobile and web users. You will manage a cross-functional team responsible for search, navigation, home personalization, product detail experience, and frictionless checkout—ensuring a world-class journey for millions of users. Responsibilities: Product & Platform Execution ● Lead execution of key CX verticals: home, search,
product listing, PDP, checkout, account, and post-order flows. ● Drive architecture and technical direction across web and mobile platforms (Android, iOS) ● Ensure features are performant in low-bandwidth, mobile-heavy markets, and localize gracefully for Arabic and English. People Leadership ● Grow and manage a high-performing team of engineers (frontend, backend, mobile), fostering a culture of ownership and continuous learning. ● Conduct regular 1:1s, performance reviews, and career development plans. ● Collaborate closely with Product, UX, QA, and Analytics partners. Metrics-Driven Delivery ● Set and track OKRs tied to CX metrics: search conversion, PDP bounce rate, funnel drop-offs, repeat purchase rates, and Core Web Vitals. ● Champion A/B testing, experimentation, and instrumentation to inform decisions with real user data. Customer Obsession ● Stay close to user pain points via heatmaps, user
📌 Engineering Manager (Bengaluru)
🏢 STYLI
📍 Bengaluru