Job DescriptionAbout the Team
nThe Motor Claims team is a critical function within our Insurance Business team, dedicated to
nproviding efficient and customer-centric claims services for all motor insurance policyholders.
nAbout the Role
nAs a Subject Matter Expert, you will play a critical role in ensuring a smooth, fast, and fair claims
nexperience for our customers. You will be responsible for the end-to-end management of motor
nown-damage (OD) claims, serving as the primary point of contact for customers and service partners.
nMust Haves
n● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims
nsurvey/assessment.
n● Technical Skills:
n○ Solid understanding of vehicle mechanics, automobile parts, repair processes,
nvehicle damage assessment, and repair cost estimation.
n● Communication Excellence: Good command of written and spoken English. Multilingual
nability is an added advantage.
n● Soft Skills:
n○ Excellent analytical and problem-solving abilities.
n○ Flexible and adaptable to a changing and digital-first work environment.
n○ Strong interpersonal, negotiation, and mentorship skills.
nWhat We Expect From You
n● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point
nfor complex claims.
n● Lead the review of surveyor reports, setting standards for validation and ensuring
ncost-effective repair vs. replacement across the team.
n● Drive the use of digital tools for assessment and settlement, providing feedback for process
nimprovement and ensuring team adherence to best practices.
n● Manage and optimize the coordination between customers, surveyors, and garages to resolve
nissues efficiently.
n● Handle high-value negotiations and guide the team on effective strategies to control losses
nwhile maintaining quality.
n● Oversee stakeholder communication, managing escalations and ensuring the team meets and
nexceeds service TATs.
n● Take a key role in network expansion b