Job DescriptionWe're Hiring | Associate – Finance Operations (Balance & Documents Collection) | upGrad
nJoin the upGrad team and kick-start your career in Finance Operations
nRole: Associate – Finance Operations (Balance & Documents Collection)
nQualification: Graduate (Any Discipline)
nExperience: 0–3 Years
nCTC: 3.5 - 4lpa
nWorking Days: 6 Days a Week
nJob Responsibilities:
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- Connect with learners to follow up on pending balance payments and required documentation.n
- Collect and verify financial and academic documents from learners.n
- Ensure timely closure of pending cases while maintaining high-quality customer interactions.n
- Coordinate with internal stakeholders to resolve learner queries efficiently.n
- Maintain accurate records and update relevant systems with case details.n
- Meet daily productivity and quality targets while ensuring a seamless learner experience.n
nRequired Skills:
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- Excellent communication skills in Hindi & English.n
- For South India locations, proficiency in the respective local language is mandatory.n
- Valuable negotiation and follow-up skills.n
- Basic knowledge of MS Excel and Microsoft Office.n
- Strong attention to detail and problem-solving ability.n
- Ability to work in a fast-paced environment.n
nInterested candidates can share their updated resume at: