Job DescriptionAvensys is a reputed global IT skilled services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
nWe are looking for experienced ServiceNow professionals to join our Support Account Management (SAM) team. This is an operations-focused role responsible for managing ServiceNow support activities, coordinating incident and change processes, driving stakeholder communication, and ensuring service delivery excellence. The role is best suited for candidates with a strong ServiceNow platform background who have progressed into support, operations, or team leadership positions.
nLocation : Hyderabad (Onsite)
nExperience: 10+ years
nType : Contract, 6+12 months, extendable
nRequired Skills & Experience
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- 10 years of experience working with the ServiceNow platform, preferably in Support, Operations, or Managed Services environments.n
- Experience managing Incidents, Changes, Releases, Upgrades, and Service Requests.n
- Prior experience in a Client Support Organization or Managed Service Provider (MSP) environment.n
- Strong understanding of ITIL processes and operational support models.n
- Experience coordinating customer support tickets and operational escalations.n
- Excellent stakeholder management, communication, and organizational skills.n
- Strong documentation and professional writing skills.n
- Ability to manage multiple priorities in a fast-paced support environment.n

nKey Responsibilities
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- Manage day-to-day ServiceNow support operations, ensuring timely resolution of incidents, service requests, problems, and change activities.n
- Coordinate with customers, tech

📌 ServiceNow Operations Manager (Hyderabad)
🏢 Avensys Consulting
📍 Hyderabad