Job DescriptionKey Responsibilities:
n● Manage the full implementation lifecycle including requirement gathering, configuration,testing, and deployment.
n● Conduct client workshops to understand business processes and map them to product capabilities.
n● Configure product modules and workflows to align with customer requirements.
n● Manage and validate data migration activities, ensuring accuracy and integrity.
n● Provide training and knowledge transfer to client teams during UAT and post go-live.
n● Coordinate with internal teams (Product, Engineering, Support, Customer Success) for issue resolution.
n● Track project progress, communicate status updates, and manage risks to ensure timely delivery.
n● Document implementation best practices, templates, and client-specific configurations for reusability.
n● Act as the primary point of contact for clients during the implementation phase,
ensuring a seamless handover to the support team.
nRequired Qualifications:
nEducational
n● Bachelor's degree in Computer Science, Information Technology, Business, or related field.
n● Certifications in project management (Agile/Scrum, PMP, PRINCE2) or SaaS tools
npreferred.
nProfessional
n● 2–4 years of experience in product implementation, solution delivery, or consulting.
n● Solid knowledge of SaaS/HRMS/Enterprise software workflows.
n● Hands-on experience with data migration, system configuration, and UAT management.
n● Proficiency in MS Excel/SQL for data handling and analysis.
n● Strong communication, presentation, and client-facing skills.
n● Ability to manage multiple implementations simultaneously while meeting deadlines.