Job DescriptionThis walk-in is only for freshers (2025&2026) pass-outs
nResponsibilities:
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- Answers inquiries by clarifying desired information; researching, locating and providing information.n
- Determines requirements by working with customersn
- Resolves problem by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problemn
- Fulfills request by clarifying desired information, completing transaction, forwarding requestn
- Gross Sell / Outcalls to customersn
nCompetencies:
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- Explicit communication (English/Hindi); vernacular advantagen
- Empathy, patience, problem solvingn
- Attention to detail and process disciplinen
- Basic Telephone Etiquettes and basic computer skillsn
- Ability to write, read and speak English to suit business needn
- Agent should be able to communicate in English, Hindin
- Decision Making, numerical ability & logical reasoningn
- Customer Focus and Being Attentive.n