Job DescriptionWe are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 + Exclusive outlets ,900 + Large format stores and 200 + Multi Brand stores throughout India.
nWe are currently in look for a Customer Service Executive, the ideal candidate will be based in our Head Office located in Maduravoyal,Chennai.
nResponsibilities
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- Handle customer inquiries and concerns received through phone calls, emails, live chat, social media platforms, and e-commerce marketplaces.n
- Provide prompt and accurate information regarding orders, products, pricing, promotions, availability, delivery status, returns, exchanges, and refunds.n
- Coordinate with internal teams such as E-commerce Operations, Warehouse, Logistics, Finance, and Retail to ensure timely resolution of customer issues.n
- Monitor and respond to customer reviews, feedback, and complaints across online channels.n




- Manage customer interactions through CRM and ticketing systems while ensuring adherence to service-level agreements (SLAs).n
- Process and track return, replacement, and refund requests in accordance with company policies.n
- Maintain accurate customer records and update relevant databases.n
- Prepare and share customer service reports, complaint analysis, and service performance metrics as required.n
- Identify recurring customer concerns and provide recommendations for process improvements to enhance customer satisfaction.n
- Ensure a positive brand experience and maintain high customer satisfaction standards across all digital platforms.n

nQualifications
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- 3 - 5 years' of relevant work experience;n
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills;n
- Ability to multi-task, organize, and prioritize work.n
- Should be able to converse fluently in English, Hindi and Tamil.n

📌 Customer Service Representative (Chennai)
🏢 HASBRO Clothing
📍 Chennai