Job DescriptionAbout the Role
nWe're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions.
nYou'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations.
nWhat You'll Do:
nClient Advisory & Relationship Management
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- Act as the primary point of contact and trusted advisor for a portfolio of assigned client accountsn
- Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetingsn
- Build and evolve client technology roadmaps aligned to business priorities and growth plansn
- Assist clients with technology budgeting, lifecycle planning,



and prioritization of strategic initiativesn
- Identify opportunities for additional services that create measurable business value for clientsn

nAssessment & Strategic Analysis
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- Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworksn
- Proactively monitor client environments and service performance to identify risks and improvement opportunitiesn
- Prepare executive summaries, technology assessments, gap analyses, and strategic recommendationsn

nGovernance & Documentation
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- Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviewsn
- Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagementsn
- Follow standardized templates, delivery methodologies, and quality standards across all client engagementsn

📌 Technical Account Manager (Ghaziabad)
🏢 IT BY DESIGN
📍 Ghaziabad