Job DescriptionPosition Description
nA hands-on internship within the Customer Engineering team, providing exposure to SaaS product support, real-world customer issue resolution, and cross-functional collaboration with Engineering and Product teams. The intern will support troubleshooting activities, analyze technical issues, and assist in resolving customer queries under senior engineer guidance — building a robust foundation in SaaS solution engineering and application support.
nPrimary Responsibilities
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- Assist in handling Tier 4 customer support issuesn
- Troubleshoot application issues using logs, basic SQL queries, and internal toolsn
- Support senior engineers in reproducing and analyzing product issuesn
- Document solutions, FAQs, and troubleshooting steps for future referencen
- Collaborate with cross-functional teams including Engineering, Product, and Customer Supportn
nAdditional Responsibilities
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- Gain exposure to APIs, SaaS workflows, and cloud-based applicationsn
- Participate in learning sessions and internal training programsn