Job DescriptionAbout the Company
nWe are HCLTech, committed to delivering exceptional customer service and support in the healthcare sector.
nAbout the Role
nWe are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.
nResponsibilities
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- Handle inbound and outbound customer calls in a professional and courteous manner.n
- Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.n
- Assist members, patients, providers, and healthcare facilities with account-related concerns.n
- Verify member information and accurately document customer interactions in the system.n
- Resolve customer issues efficiently while adhering to company policies and healthcare regulations.n
- Escalate complex concerns to the appropriate department when necessary.n
- Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.n
- Meet established quality, productivity, and customer satisfaction targets.n




- Stay updated on healthcare policies, procedures, and account-specific guidelines.n
- Provide accurate information and educate customers on available healthcare services and programs.n

nQualifications
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- College Graduate / Undergraduate (BPO experience is required)n
- Excellent verbal and written communication skills.n
- Strong customer service and problem-solving abilities.n
- Basic computer proficiency and ability to navigate multiple systems.n
- Ability to work in a fast-paced environment.n
- Strong attention to detail and organizational skills.n

nRequired Skills
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- Customer Service Representative (CSR) (Voice Process)n

nPreferred Skills
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- Experience in healthcare customer servicen

nPay range and compensation package
nExperience: 1 to 4 yrs
nShift: US Shift (Night Shift)
nEqual Prospect Statement
nHCLTech is committed to diversity and inclusivity in the work

📌 Mega-Walkin drive at HCLTech for Customer Service Representative (Chennai)
🏢 HCLTech
📍 Chennai