Job DescriptionShould have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.
nKey Responsibilities
n:• Deliver clear, fluent, and qualified communication with strong active listenin
ngand cultural awareness
n• Provide first-level support for product inquiries, warranty questions, and basi
ncHVAC-related issues (training provided)
n• Accurately log cases in CRM tool while multitasking during live calls




n• De-escalate challenging situations and ensure a positive customer experience
n• Prioritize and manage high-volume inquiries with strong organization and tim
nemanagement
n
n Skills & Competencie
ns:• Written & Verbal Communication: Excellent communication skills are a mus
nt.Effectively communicate complex information to both technical and non-technic
nalaudience
ns.• Strong customer focus, empathy, patience, and conflict-resolution skill
ns.
n Shi
nft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS
T).

📌 Contact Center Specialist (Chennai)
🏢 Lennox India Technology Centre
📍 Chennai