Job DescriptionPrimary Purpose
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- The Order Management Specialist II provides support throughout the sales cycle by processing complex customer orders and quotes and conveying the information to internal customers. This includes everything from the time the order is received until the product ships and invoices. This role is responsible for working with management and staff throughout the organization to continuously improve processes and procedures, develop best practices and train accordingly.n
- Major Responsibilitiesn
- Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts.n
- Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc. to ensure data accuracy.n
- Collaborate with and gather information from other departments including in order to obtain information that will improve the customer experience, i.e., Production Planning, Sales, and Credit teamsn
- Proactively review orders and inventory in order to better align both.n




- Assist in knowledge transfer to Tier I team members.n
- Process credit card orders and rebates.n
- Analyze incoming order volume (EDI, Portal, Manual Entry, etc.) and proactively address potential order flow issues to optimize customer experience.n
- Act as SAP Super User within functional area as assignedn
- Produce training documentation and process flows for designated workstreamsn
- Other tasks as assignedn

nEducation
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- High School Diploma or GEDn
- 2 years' experience in order management, customer support or inside salesn

nKnowledge / Skills / Abilities
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- Proficient with Microsoft Office productsn
- Ability to manage a high volume of emails and transactions with a high level of attention to detail and accuracyn
- Effective communication, listening, administrative, time management and organizational skillsn
- Ability to quickly evaluate a problem and provide effect

📌 Order Management (Pune)
🏢 Generac
📍 Pune