Job DescriptionJob Description
nThe Senior Customer Success Manager (Middle East) is responsible for managing and growing a portfolio of GCC customer accounts by driving customer adoption, retention, expansion, and advocacy. The role requires a robust understanding of HR & Payroll SaaS, GCC business culture, stakeholder management, enterprise onboarding, and customer success best practices. The incumbent will act as a trusted advisor to customers, ensuring successful digital transformation, compliance alignment, and measurable business outcomes through the greytHR platform.
nKey Responsibilities
n
- n
- Serve as the primary relationship owner for strategic and enterprise customers across GCC markets.n
- Build and maintain executive relationships with HR, Payroll, Finance, and Business leaders.n
- Conduct periodic business reviews to demonstrate value realisation, adoption maturity, ROI, and business outcomes.n
- Monitor customer health indicators and proactively execute risk mitigation plans to prevent churn.n
- Drive product adoption by promoting feature utilisation,



workflow automation, ESS adoption, integrations, and platform best practices.n
- Create stakeholder maps and engagement plans to strengthen relationships with key decision-makers and influencers.n
- Lead customer retention planning activitiesn
- Identify expansion opportunities across additional modules, services, compliance advisory, hypercare, and consulting offerings.n
- Drive customer advocacy through testimonials, case studies, references, webinars, and executive success stories.n
- Partner with Product, Support, Sales, and Implementation teams to resolve escalations and improve customer outcomes.n
- Ensure smooth transition from implementation to customer success through structured onboarding reviews and adoption governance.n
- Track customer value realisation metrics and present adoption, engagement, and ROI insights during governance reviews.n
- Guide customers on GCC-specific c

📌 Associate Manager-Customer Success (Vasanthanagar)
🏢 Greytip Software Private
📍 Vasanthanagar