Job DescriptionJob Description – Team Leader (Banking / International Customer Support)
nPosition: Team Leader
nLocation: Malad, Mumbai
nCTC: Up to ₹7 LPA
nWorking Days: 5 Days a Week
nShift: Rotational Shifts
nJob Summary
nWe are seeking an experienced Team Leader to lead and manage a team of customer support associates in a dynamic and performance-driven environment. Candidates from Banking, BFSI, International Customer Support, International BPO, or Customer Service backgrounds are preferred.
nKey Responsibilities
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- Manage day-to-day team operations and ensure achievement of performance targets.n
- Monitor productivity, quality, attendance, and service levels.n
- Conduct regular coaching, feedback sessions, and performance reviews.n
- Handle customer escalations and ensure timely resolution.n
- Drive team engagement and maintain high levels of employee motivation.n
- Ensure adherence to organizational policies and client requirements.n
- Prepare and maintain performance reports and MIS.n

nEligibility Criteria
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- Graduation is Mandatory (Only Graduates can apply).n
- Minimum 1–3 years of experience as a Team Leader.n
- Banking, BFSI, International Customer Support, or BPO experience preferred.n
- Strong communication, leadership, and people management skills.n
- Comfortable working in rotational shifts.n
- Willing to work from Malad, Mumbai.n

nPreferred Candidate Profile
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- Immediate Joiners Preferred.n
- Experience handling customer service or international process teams.n
- Strong analytical and problem-solving skills.n
- Candidates must be comfortable commuting to Malad, Mumbai.n

nCompensation & Benefits
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- Salary up to ₹7 LPAn
- 5 Days Workingn
- Growth opportunities Opportunitiesn
- Dynamic and Collaborative Work Environmentn

nInterested candidates can share their updated resume along with Current CTC, Expected CTC, Notice Period, and Current Location.
nNote: Only graduates who are comfortable workin

📌 Team Lead (Maharashtra)
🏢 TP
📍 Maharashtra