Job DescriptionJob Post :- Partner Relationship Manager - Operations
nWork Location: Ahmedabad
nWorkdays: Monday to Friday
nRole Overview:
nThe Partner Relationship Manager will be the single point of contact for company's business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where strong communication, relationship management, and disciplined time management are the top priorities. Working knowledge of ISO/certification report formats is expected.
nKey Responsibilities:
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- Own the complete relationship lifecycle with company's partners such as onboarding, ongoing coordination, and continued engagement.n
- Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and professional resolution.n
- Coordinate the certification workflow end-to-end: application handling, audit scheduling, and follow-through to certification decision.n
- Track report submission flow between partners, auditors,
and internal teams, ensuring basic compliance with required formats and timelines.n
- Manage timelines across multiple partner accounts simultaneously, proactively flagging delays before they become issues.n
- Coordinate surveillance and recertification schedules, and support scope extension or certification change requests.n
- Liaise with internal teams for contract review, quotation support, and certification cycle planning.n
- Maintain accurate records in the CB management system / CRM for tracking partner status and history.n
- Support nonconformity follow-up coordination and closure verification tracking (administrative, not technical review).n
- Prepare basic MIS/status reports and dashboards in Excel for management visibility.n
- Handle day-to-day customer communication with a solid focus on responsiveness and professionalism.n