Job DescriptionRoles and Responsibilities:
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- Manage enterprise loyalty and engagement programs from implementation through ongoing operations.n
- Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.n
- Conduct requirement gathering meetings and workshops.n
- Understand business, operational and technical requirements.n
- Translate client discussions into clear functional documents for Product and Engineering teams.n
- Understand configurable SaaS platforms and business workflows.n
- Coordinate with Product, Tech, Operations, Analytics and Finance teams.n
- Prepare implementation plans, project trackers, MOMs and action lists.n
- Manage timelines, risks, dependencies and project execution.n
- Drive UAT, testing, issue tracking and production launches.n
- Identify opportunities to improve processes and recommend better solutions.n
nExperience Required:
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- 5–8 years of relevant experience.n
- Experience managing enterprise clients and multiple large implementations.n
- Comfortable interacting with senior client stakeholders.n
- Able to independently drive large projects and mentor junior team members.n
nMandatory Skills
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- Excellent Communication & Requirement Gatheringn
- Strong SaaS & Logical Thinkingn
- Solid Project Management Skillsn
- Detail Orientedn
- Solution Orientedn
- Right Attituden