Job DescriptionWe're Hiring Join a Purpose-Driven Team
nAt iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a secure, supportive environment where healing and wellness can thrive.
nWe're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.
nResponsibilities:
n1.CRM & Funnel Ownership
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- Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-upn
- Define and track funnel stages, SLAs, and response benchmarksn
- Ensure consistent handling of leads across servicesn

n2.Lead Performance & Analytics
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- Track lead sources (Meta, Google, website, partnerships, referrals, events)n
- Analyse conversion rates, drop-offs, and response timelinesn




- Share regular reports and insights with marketing and leadershipn

n3.Team Leadership & Coordination
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- Manage and coach the Response & Engagement teamn
- Set call/chat quality standards, scripts, and follow-up protocolsn
- Coordinate with therapists, counsellors, legal experts, marketing and operations teamsn

n4.CRM Systems & Data Governance
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- Ensure accurate lead tagging, segmentation, and documentationn
- Work with CRM Admin/Tech to maintain automations and integrationsn
- Maintain clean, compliant, and reliable CRM datan

n5.CRM Process Improvement
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- Identify gaps in lead handling and user experiencen
- Implement automation, re-engagement flows, and process optimisationsn
- Support scaling of lead volume without compromising qualityn
- Regular quality checks of the response team & monitoringn

nRequirements:
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- Bachelor/master's degree in marketing or a related field; CRM certifications are

📌 Customer Relationship Management Manager (Karnataka)
🏢 iDare - Support, Safety and Wellness
📍 Karnataka