Job DescriptionJob Title: Customer Support Representative
nExperience Level: 3+ years.
nLocation: Vadodara, Gujarat, India/On Site
nShift Time: US Shift
nKey Responsibilities:
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- Handle inbound calls, emails, and chats to address customer queries and concerns.n
- Provide accurate information about products, services, and policies.n
- Troubleshoot basic technical issues and offer step-by-step solutions.n
- Maintain detailed and updated records of customer interactions in CRM systems.n
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.n
- Escalate complex cases to the appropriate departments when necessary.n
- Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction.n
- Collaborate with team members to improve service quality and processes.n