Job DescriptionJob Description – Customer Success Manager (SaaS)
nLocation: Pune
nExperience: 6–8 Years
nEmployment Type: Full time
nAbout the Role
nWe are looking for a proactive and customer-focused Customer Success Manager to manage enterprise SaaS customers, drive product adoption, ensure customer retention, and identify growth opportunities.
nKey Responsibilities
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- Manage enterprise customer accounts throughout the customer lifecycle.n
- Drive onboarding and product adoption.n
- Conduct QBRs and EBRs.n
- Monitor customer health and mitigate churn.n
- Identify upsell and cross-sell opportunities.n
- Deliver customer training and webinars.n
- Collaborate with Sales, Product, Engineering and Support.n
- Handle escalations and maintain customer satisfaction.n
- Create SOPs and customer success documentation.n
- Track renewal,



adoption and revenue metrics.n

nRequired Skills
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- 6–8 years in Customer Success/Account Management in SaaS.n
- Enterprise customer management.n
- Stakeholder management and executive communication.n
- Experience with onboarding, renewals and retention.n
- Knowledge of CSAT, NPS, NRR and GRR.n
- Excellent presentation and communication skills.n

nPreferred Technical Skills
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- Salesforce, Zendesk, Freshdesk, Tableau, WalkMe, Marketo, Amplitude, Clari, Advanced Excel, SQL (preferred).n

nQualifications
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- Bachelor's degree in Engineering, Business or related field.n
- Experience working with global customers is preferred.n

📌 Customer Success Manager (Pune)
🏢 Celoxis
📍 Pune