Job DescriptionJob Title: Customer Experience Advisor (Fresher & 6 + months Experience)
nLocation: Hyderabad, Telangana
nDepartment: Operations (International Chat Process)
nReport To: Team Leader
nRole Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.
nKey Responsibilities:
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- Handle queries on chat as per processn
- Deliver consistent, high-quality customer experience in every interactionn
- Resolve concerns efficiently; escalate complex issues as requiredn
- Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standardsn

nRequired Skills and Qualifications:
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- Undergraduate or Graduate (with no pending backlogs)n
- Robust communication skills (verbal & written)n
- Excellent typing speed (40 WPM with 90% accuracy)n
- Manage multiple customer interactions while ensuring a positive experiencen
- Accurately capture customer details and resolve issues with precisionn

nRequirement: Willingness to work in night shifts & rotational shifts

📌 Customer Service Representative (Hyderabad)
🏢 VXI Global Solutions
📍 Hyderabad