Job DescriptionABOUT COMPANY
nOsettl Technologies operates Legodesk — a specialized legaltech platform for
nend-to-end debt recovery and NPA resolution. We serve India's leading banks,
nNBFCs, ARCs, and law firms with cutting-edge workflows for:
n• SARFAESI Act proceedings
n• IBC/NCLT filings
n• DRT/DRAT litigation
n• Section 138 NI Act prosecution
nTHE ROLE
nCustomer Success Executive — own the post-sale client lifecycle for BFSI
ncustomers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve
ntheir debt recovery and litigation outcomes with Legodesk.
nSuccess = High adoption, zero churn, strong NPS, growing case volume per account.
nExperience Required: 2-3 years in customer success, support, or client operations
nLocation: Bengaluru (on-site)
nRESPONSIBILITIES
nClient Onboarding & Enablement
n→ Lead structured onboarding for recent customers
n→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)
n→ Create personalized implementation timelines
n→ Build success playbooks tailored to each client's workflow
nOngoing Support & Relationship Management
n→ Serve as trusted single point of contact (SPOC) for assigned accounts
n→ Monitor usage metrics and proactively identify adoption blockers
n→ Field client questions; resolve issues or escalate smartly
n→ Maintain CRM transparency (all interactions logged)
nAccount Health & Retention
n→ Track health metrics: NPS, adoption rate, case volume, engagement score
n→ Identify at-risk accounts and escalate for retention intervention
n→ Conduct quarterly business reviews (QBRs) to drive value realization
n→ Build retention strategies for your portfolio
nContinuous Improvement
n→ Gather customer feedback on features and pain points
n→ Escalate to Product team as feature requests or bug reports
n→ Build case studies and customer testimonials
n→ Stay current on regulatory changes (debt recovery, NCLT, DRT)
nYOUR PROFILE
n✓ 2-3 years in CS, customer support, or cl