Job DescriptionCustomer Support Fresher – International Voice/Chat Process
nLocation: Pune
nWork Mode: Work from Office
nShift: Rotational Shifts (Including Night Shifts)
nJoining Preference: Immediate Joiners
nAbout the Role
nWe are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.
nEligibility Criteria
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- Graduate in any disciplinen
- Freshers and candidates with up to 2 years of experience are welcome to applyn
- Excellent verbal and written communication skills in Englishn
- Strong interpersonal and problem-solving abilitiesn
- Comfortable working in rotational shifts, including night shiftsn
- Ability to work effectively in a fast-paced environmentn
- Immediate joiners will be preferredn

nKey Responsibilities
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- Handle customer interactions through phone, email, and chat channels.n




- Provide accurate and timely responses to customer inquiries.n
- Resolve customer concerns while ensuring a high level of customer satisfaction.n
- Maintain detailed and accurate records of customer interactions.n
- Collaborate with internal stakeholders to address customer issues effectively.n
- Adhere to service quality standards, productivity metrics, and company policies.n
- Identify customer needs and provide appropriate solutions.n
- Build and maintain positive customer relationships through professional communication.n

nRequired Skills
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- Excellent communication and customer service skillsn
- Strong listening and comprehension abilitiesn
- Positive analytical and problem-solving skillsn
- Proficiency in basic computer applications and data entryn
- Ability to multitask and manage priorities effectivelyn
- Strong attention to detail and organizational skillsn

nApplication Details
nIntereste

📌 Customer Specialist (Pune)
🏢 WNS
📍 Pune