Job DescriptionJob description
nRoles and Responsibilities
nHiring for Collection Team Leader in DRA certification.
n
- n
- Manage a team responsible for credit card collections, ensuring timely recovery of outstanding amounts from customers.n
- Oversee daily operations, including telephonic conversations with customers to resolve queries and negotiate payments.n
- Develop strategies to reduce shrinkage and attrition rates by providing training and coaching to team members.n
- Monitor key performance indicators (KPIs) such as AHT, SLA management, DRA certification, and target achievement.n
- Ensure compliance with banking collection processes and regulations.n

nDesired Candidate Profile
n
- n
- 3-8 years of experience in BFSI industry with expertise in collections process knowledge.n
- Dra certified qualified with strong understanding of credit card collection procedures.n
- Excellent communication skills for effective customer interaction during telephone conversations.n
- Ability to manage teams effectively through team handling, supervision, motivation, planning & execution.n
- Contact HR: Yamanur K - 9449900627n
- n

📌 Collections Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad