Job DescriptionJob Description: Manager, Service Delivery Manager, India
nJob Title - Manager, Service Delivery,
nIndia Report to - Director, Service Delivery,
nIndia
nDepartment Service Delivery Unit Location Bangalore, India
nPurpose of the Position:
nIn this pivotal role,
nCritical leadership will be expected during this exciting and transformative time for the company - a unique chance for the right candidate.
nLeading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.
nIn this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.
nIn this role,



you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.
nPrincipal Responsibilities:
nResponsibilities:
nResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)
n1) Talent Inventory
nManage and coach direct reports to be effective in both client management and people
nmanagement. Identify, develop and retain high-potential employees by providing effective
nleadership, coaching, training, and performance evaluation to team members and their
nsupervisors.
nEstablish Delivery Processes:
nA key part of the role of a service delivery manager is to establish and refine delivery
nprocesses. The goal of streamlining these processes is to ensure that each client gets the same
ngreat experience from the initial s

📌 Manager, Service Delivery (Karnataka)
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📍 Karnataka