Job DescriptionPosition Snapshot Job Title Senior Associate — French Underwriting Support Services (L3) Job Area France-Facing P&C; Insurance Underwriting Support — Production Unit Region Served France (French Domestic Market) — Commercial & Personal Lines Location India (Bangalore) Shift France-facing shift (CET-aligned); rotational, per business requirement Experience 2–3 years in P&C; Insurance operations as a Team Member / SME / QA Education Graduate and above Language French — B2/C1 (mandatory); English — B2 (working proficiency) Reports To Team Leader — French UWSS Role Purpose The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre. Key Responsibilities Underwriting Support & Production • Policy lifecycle processing: Process recent business, endorsements, renewals,
and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions • French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay • Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards • Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence Team & Stakeholder Support • Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team • Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker • Customer engagement: Participate in customer engagement sessions conduc