Job DescriptionJOB SUMMARY
nSupports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
nCANDIDATE PROFILE
nEducation and Experience
n• High school diploma or GED; 1 year experience in the guest services, front desk, or related qualified area.
nOR
n• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
nCORE WORK ACTIVITIES
nManaging Guest Services and Front Desk Operations
n• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
n• Encourages and builds mutual trust, respect, and cooperation among team members.
n• Serves as a role model to demonstrate appropriate behaviors.
n• Supervises and manages employees.
Understanding employee positions well enough to perform duties in employees' absence.
nMaintaining Guest Services and Front Desk Goals
n• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
n• Develops specific goals and plans to prioritize, organize, and accomplish your work.
n• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
n• Assists with energy conservation efforts by monitoring compliance during property tours.
nSupporting Projects and Policies Related to Guest Experience and Safety
n• Supports implementation of the customer recognition/service program, communicating and ensuring the process.
n• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
n• Sends copy of MOD report to all departments on a dai