Job DescriptionPosition: Customer Success Manager Location: Andheri, Mumbai Industry: IT Services and Consulting Experience Required: 2+ Years Skills: Customer Success Management, Customer Relationship Management, Customer Lifecycle Management, Renewal Management, Upselling, Cross-selling, Churn Prevention, Account Management, Customer Retention, Customer Onboarding, Customer Adoption, Cloud Computing, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Google Workspace, Managed Cloud Services, Cross-functional Collaboration, CRM (Salesforce, HubSpot, Freshworks), Communication Skills, Presentation Skills, Problem-solving, Analytical Skills, Reporting and Analytics, and Enterprise Customer Management. Regarding Us: We provide complete IT solutions from creating IT Infrastructure to managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence. Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions,



Google Cloud Solutions, Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix, etc. We understand customer needs and identify, integrate, and support high-quality, low-cost IT Solutions with speed, flexibility and an attitude of 'sewa'. About the Role: We are looking for a proactive and customer-focused Customer Success Manager (CSM) to manage post-sales customer relationships for our Cloud Business Unit. The ideal candidate will ensure successful adoption of cloud solutions, drive customer satisfaction and retention, identify growth opportunities, and serve as a trusted advisor throughout the customer lifecycle. The CSM will work closely with Sales, Pre-Sales, Delivery, Support, and Cloud OEM partners (AWS, Microsoft Azure, Google Cloud, Google Workspace) to maximize customer value and achieve business objectives. Key Responsibilities: • Own the end-to-e

📌 Customer Success Manager (Mumbai)
🏢 Team Computers
📍 Mumbai