Job DescriptionSkillset: SAP Service Delivery Manager
nExperience: 15 - 25 Years
nJob Location: Bangalore
nJob Description:
nRole Summary
nSAP SDM responsible for end‐to‐end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.
nKey Skills & Competencies
nFunctional & Technical
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- Strong SAP expertise (S/4HANA / ECC)n
- Understanding of:n
- SAP modules (SD/MM/FICO/PP etc.)n
- SAP integrations (PI/PO, APIs, BTP)n
- Knowledge of AMS and support modelsn

nService Management
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- ITIL processes (Incident, Problem, Change, Release)n
- SLA/KPI governance and reportingn




- Experience in ServiceNow or similar toolsn

nLeadership & Soft Skills
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- Stakeholder management & CXO engagementn
- Robust communication & presentation skillsn
- Decision-making and problem solvingn
- Team leadership across global delivery modelsn

nExperience & Qualification
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- 15 - 25 years overall experiencen
- Minimum 5+ years in SAP SDM / Delivery Manager rolen
- Proven experience in:n
- SAP AMS & project deliveryn
- Multi-client / multi-geography engagementsn
- Preferred:n
- PMP / ITIL Certificationn
- SAP certificationsn

nRegards,
nBala

📌 SAP Service Delivery Manager (Karnataka)
🏢 Career Soft Solutions
📍 Karnataka