Job DescriptionCustomer Support Executive - Voice
nLeading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.
nKey Responsibilities:
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- Handle inbound customer calls in a skilled mannern
- Retail Voice Supportn
- Assist employees of clients through calls.n
- Provide help regarding employee queries.n
- Address customer queries, complaints, and requests efficientlyn
- Escalate complex issues to the appropriate departmentn
- Maintain records of customer interactions in the systemn

nBasic Requirements:
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- Educational qualification – Plus two and aboven
- Excellent Communication skill- Speaking (CEFR-B2)n
- Able to quickly understand issues and requests employees.n
- Immediate joinern
- Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift )n
- Rotational week-offn
- Level 1 hiringn
- Salary offered- 2,72,300 to 3,50,000 LPAn
- Location- Kochi (Kakkanad)n
- Cab availability from 6.30PM-6.30AM within 25KM premises of officen

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