Job DescriptionKey Responsibilities:
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- Lead the overall CRM-Service operations and ensure high levels of customer satisfaction across all assigned regions.n
- Ensure timely resolution of customer complaints, breakdowns, and service requests within defined SLA timelines.n
- Review customer feedback and implement continuous improvement initiatives to enhance service quality.n
- Ensure scheduled AMC visits are completed as planned with proper documentation.n
- Review service reports, RCA documents, and customer feedback for quality and accuracy.n
- Ensure proper documentation of installations, commissioning, AMC, breakdown services, and remote support activities.n
- Develop and implement strategies to expand the Annual Maintenance Contract (AMC) customer base, ensuring sustainable business growth and long-term customer retention & Addition of current customers to AMC.n
- Ensure standardization of troubleshooting methodologies and service documentation.n
- Review recurring customer issues and initiate permanent corrective actions.n
- Provide technical guidance for PLC,



HMI, SCADA, Drives, and Industrial Communication-related issues.n
- Coordinate with Project Execution teams for smooth project handover to CRM.n
- Support project commissioning during peak workload or critical customer requirements.n
- Coordinate with Purchase and Stores for replacement parts and service inventory planning.n
- Work closely with Sales teams regarding AMC renewals, service contracts, and customer retention.n

nQualification and Experience:
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- BE/B.Tech in Electrical & Electronics, Electronics & Communication, Instrumentation, Electrical Engineering, or related discipline.n
- 11+ years of experience in Industrial Automation, Minimum 5+ years of experience in leading Customer Support / CRM / Service Engineering teams.n
- Experience in managing AMC, breakdown support, commissioning, and customer relationship management.n

nSkills:
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- PLC Troubleshooting & A

📌 Manager - Customer Relationship & Automation Services (Chennai)
🏢 BASE Automation
📍 Chennai