Job DescriptionA Director of Operations for SugarFit will oversee the end-to-end operational backbone-from Post-Sale to consumer doorstep.
nThey own the supply chain, inventory planning, warehousing, and logistics, while driving the operational strategies necessary to deliver a seamless, cost-effective customer experience (CX) and improve profitability.
nCore Responsibilities
n- Supply Chain & Manufacturing
nVendor Management: Negotiate pricing, MOQs (Minimum Order Quantities), and lead times with manufacturers and packaging suppliers.
nCapacity Planning: Align production schedules with demand forecasting to prevent stock-outs and minimize overstocking.
nQuality Assurance: Establish and enforce quality control (QC) standards to minimize defective products and returns.
n- Fulfillment & Logistics
n3PL & Partner Management: Select, negotiate with, and manage 3PL (Third-Party Logistics) partners to ensure seamless picking, packing, and shipping.
nOmnichannel Fulfillment: Manage multi-channel inventory (e.g., brand website, Amazon FBA,



quick-commerce platforms like Zepto or Blinkit).
nLast-Mile Optimization: Optimize shipping routes, reduce RTO (Return to Origin) rates, and improve the speed of delivery.
n- Customer Experience (CX) Operations
nPost-Purchase Experience: Own delivery SLAs (Service Level Agreements), track order statuses, and manage automated customer notifications.
nReturns & Replacements: Streamline the reverse logistics process to ensure hassle-free refunds and exchanges.
nCX Strategy: Work cross-functionally with customer support teams to resolve operational bottlenecks that lead to customer complaints.
n- Cost & P&L; Ownership
nOperational Margins: Manage operations P&L;, focusing heavily on reducing COGS, shipping costs, and packaging expenses.
nKPI Tracking: Build and monitor real-time dashboards for operational KPIs (e.g., perfect order rate, cost per order, inventory turnover).
nProcess Scaling: Implement and integrate systems like

📌 Head of Operations (Karnataka)
🏢 TAAS Partners
📍 Karnataka