Job DescriptionJob Title: Customer Service Executive – WhatsApp / Chat Process
nLocation: Balewadi, Pune
nRole: Onsite
nWork Mode: Six days a week (Mon-Saturday) Rotational Week-off
nJob Summary
nWe are looking for a agile and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures.
nKey Responsibilities
n1. Customer Assistance
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- Respond promptly to customer queries through live chat & WhatsApp in a courteous and professional manner.n
- Provide accurate information about products, services, and policies.n

n2. Issue Resolution
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- Identify customer problems and troubleshoot to find quick resolutions.n
- Handle escalated, complex or unresolved issues and resolve appropriately.n

n3. Process Adherence
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- Follow predefined scripts,



guidelines, and workflows to ensure consistency and efficiency.n
- Log interactions accurately in the CRM or ticketing system.n

n4. Customer Satisfaction
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- Strive to exceed customer expectations by providing a high level of service.n
- Gather customer feedback to improve support services and user experience.n

n5. Team Collaboration
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- Work closely with other support teams to share insights and ensure consistent service.n
- Participate in regular team meetings to discuss updates, challenges, and best practices.n

n6. Knowledge Maintenance
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- Stay updated on company products, features, and promotions to provide relevant and timely assistance.n
- Suggest improvements to FAQs and help center resources based on recurring inquiries.n

n7. Performance Metrics
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- Meet or exceed key performance indicators such as response time, resolution time, and customer satisfac

📌 Customer Support Executive (Pune)
🏢 Frido
📍 Pune