Job DescriptionRole Overview The Virtual Assistant will assist our clinics with the recall, retain and re-engagement of their patients via outbound calls. The individual will leverage their people skills as they speak to patients in a hands-on fast-paced environment. Success in this role requires solid communication skills and the ability to address escalated issues and function as a key member of the clinical team. The individual in this role will be observant, impeccably organized, proactive and possess an understanding of the business. Key Responsibilities: • Effectively manage the call flow, issue resolution and clinical questions that the patients might have. • Prepare reports and analyze data to improve processes and maximize efficiency and plan member satisfaction. • Handle calls and other communications with clinics and their patients. • Resolve and maintain 100% follow-through on patient questions, requests and open items. • Use our technology solutions effectively so that we have the right information for the member.



• Communicate with our plan members to resolve patients’ issues, as well as responding to their requests promptly. • Demonstrate great depth of knowledge/skills in CareStack’s reporting and scheduling functions. • Plan, prioritize, organize and complete work to meet established objectives. • Address all escalated calls and guide team members to resolve issues. • Gather and analyze information skilfully and comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices. • Present and report to the leadership team as needed. Qualifications • Verbal mastery in English • Demonstrated ability to work independently under limited supervision. • Perform at a high level both in the quality and quantity of work responsibilities. • Understanding of MS Office Suite with intermediate to expert technical and computer skills; ability to navigate quickly within various computer programs. • Dedicated to improving

📌 Virtual Assistant (Thiruvananthapuram)
🏢 CareStack™ - Dental Practice Management
📍 Thiruvananthapuram