Job DescriptionSafeGold is India's largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.
nWe've been consistently recognised for our growth and impact:
n#9 in 2023 ET Growth Champions (India)
n#9 in 2024 FT High Growth Companies (Asia)
nJob Description
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- Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.n
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.n
- Assisting in KYC verifications checks for customers.n




- Provide resolution on disputed transaction.n
- Promptness in handling escalations/queries raised by customer.n
- Provide excellent customer service at all timesn
- Maintain a friendly manner and calm, positive manner when handling complaintsn

nSkills Must have
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- Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.n
- Stock managementn
- Banking background preferredn

nGood to have
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- Digital Marketing/Fraud Complaint handlingn

nQualifications
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- Graduate from any recognized university.n

nWorking Days
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- 5 Days a week (Includes Sat and Sunday)n
- Shift timings vary between 7 am - 11 pmn

📌 Customer Support Associate (Raigarh)
🏢 Safegold
📍 Raigarh