Job DescriptionDetailed JD
nWorking Hours: Shift will be in any of United States of America time zones
nWorking days : Open to work in rotating work week if required (Mon-Fri, Tue-Sat, Wed-Sun)
nOverall, Purpose of Job
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- Provide high quality Tier 2 Client Support to Clients with complete focus on 100% issue resolution and 100% client satisfaction.n
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsn
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsn
- Strive and achieve SLA target and business outcome indicators defined by the clientn

nJob Responsibilities / Authorities
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- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tooln
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processesn
- Walk clients/ Provide navigational support on self-service portaln




- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesn
- Place outbound calls to clients when required in line with Client / Company guidelinesn
- Work productively whilst maintaining exceptional call/data quality standards in line with targetsn
- Contribute to the team through open and regular communication with peers / supervisorsn
- Adhere to all company or departmental policies and procedures (personnel and operational)n
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processn
- Maintain regular and punctual attendance in line with company policies and proceduresn
- Minimize customer complaints and escalations by providing exceptional service and call controln

nKnowledge & Skill Requirement
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- Ability to demonstrate an effective use of client service technologies to complete a client transaction using Ticket Tracking System (Service

📌 International Voice Process (Karnataka)
🏢 Artech
📍 Karnataka